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Introducing a new era of AI-powered experiences in Dynamics 365 Business Central.

Updated: Sep 13, 2023






We are currently witnessing an exciting era in the advancement of AI, and the evidence of its transformative impact on the world is all around us. From cutting-edge machine learning models to groundbreaking natural language technology, AI is continually presenting new opportunities to enhance our work processes.


The innovative potential of AI lies in its capacity to liberate employees from mundane and repetitive tasks, enabling them to devote their energies to tasks of greater significance. This not only boosts job satisfaction but also elevates productivity to unprecedented levels.


According to a recent survey on business trends, 89 percent of respondents who had access to automation and AI-powered tools reported feeling more fulfilled because they could channel their time into meaningful work.


Microsoft Dynamics 365 Business Central is at the forefront of bringing AI capabilities to small and medium-sized enterprises, offering features designed to foster smarter operations, quicker adaptability, and enhanced performance. Let's delve into some of the ways in which AI within Business Central is revolutionizing the way work is accomplished:

  1. Automating Repetitive Tasks: Introducing Microsoft Dynamics 365 Copilot, which introduces a new generation of AI-powered experiences to the Microsoft Dynamics 365 suite. Copilot seamlessly integrates AI assistance into workflow using natural language technology to automate repetitive tasks and stimulate creativity. Notably, it's the world's first copilot spanning both customer relationship management (CRM) and enterprise resource planning (ERP), ushering in a new era of productivity for businesses of all sizes. In Business Central, Copilot empowers product managers to save time and drive sales by generating engaging AI-authored product descriptions. It eradicates writer's block with instantly crafted, compelling marketing content based on product attributes such as color, material, and size. Personalize the descriptions according to your brand's tone of voice, format, and length. Furthermore, publishing to platforms like Shopify or other e-commerce stores is a breeze with Copilot, streamlining the process of launching new products and allowing you to concentrate on expanding your business.


  1. Improving Customer Service with Sales and Inventory Forecasting: In today's fiercely competitive business landscape, effective inventory management plays a pivotal role in differentiating between successful and struggling businesses. Managing inventory is a delicate balance between customer service and cost control. AI-driven Sales and Inventory Forecasting, an extension in Business Central, predicts future sales based on historical data, helping you avoid stockouts. By leveraging this forecast and monitoring inventory levels, the extension assists in generating replenishment requests to vendors, saving time and enhancing inventory availability to ensure customer satisfaction.


  1. Anticipating Business Challenges with Late Payment Predictions: The efficient management of receivables holds significant importance for a company's financial well-being. The Late Payment Prediction extension aids in reducing outstanding receivables and fine-tuning collections strategies by predicting the timeliness of payment for sales invoices. For instance, if a payment is anticipated to be late, adjustments can be made to payment terms or methods for the customer. This proactive approach helps in better management and reduction of overdue receivables.


  1. Enhancing Decision-Making with Cash Flow Analysis: Business Central leverages Azure AI to enable comprehensive cash flow forecasting through Cash Flow Analysis, empowering better decision-making and financial control. A company's cash flow serves as a barometer of its financial stability and its ability to meet financial obligations promptly. To ensure your company's financial health, AI-driven insights enable proactive adjustments, such as reducing credit during cash surpluses or borrowing to mitigate cash deficits.


Embracing AI in Business Central is vital for companies seeking to maintain a competitive edge in today's dynamic market. The AI tools integrated into Business Central enhance the end-to-end customer experience, reduce costs, and drive financial success. By automating routine tasks, analyzing data, and delivering personalized recommendations, Business Central enables more efficient operations and fosters business growth.








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